eBay Buyer Beware: What to do if you’re scammed on eBay

Bid, pay, and wait. Yep, that’s exactly what I did after winning a heated eBay auction on a cool pair of Levi’s for my hubby. As he’s a slim-built 6 foot tall fellow, I was thrilled to be the winning bidder on these jazzy jeans and excited to see my boy’s buns decked out in the prized denim.

And so I waited. Tick-tock, tick-tock. Nothing. I figured the package was delayed since the sale was international, and holiday parcel delivery was slow. Oh well, no present under the tree for my sweetie. Tick-tock, tick-tock.

The days quickly turned into weeks, and still no lovely Levi’s in the mail. Were the jeans stuck in customs? Did they get lost in the mail? Crap, how long ago did I win that auction? I checked My eBay Summary page for the auction details and counted back the days, all 47 of ’em.

Now, you could call me many things at this point. Some would say I’m the world’s most trusting and patient eBayer on the planet. Others would say I’m a sucker who’s been had. And you’d all be right.

Despite never receiving my swanky Levi’s from a well-rated seller, I’ve been a happy eBay buyer for over ten years. During this time I’ve bought a variety of new and used goods from a slew of sellers at excellent prices, and have only been shipped counterfeit or misrepresented merchandise once.

The case of the lost Levi’s stunk of fraud though, so I decided to hit up eBay’s Resolution Center to report the stench and recoup my costs. Here are the five steps eBay recommends to defrauded buyers, and the gotchas that will cost you:

Step One: Contact the seller. Be nice.

When my jeans failed to materialize, I messaged my seller through the auction description page and left a little disgruntled digital dirt. It’s important to resist communicating via private email even if you have the seller’s address — eBay requires that both parties attempt an email resolution before opening a case, and leaving proof within the eBay system is therefore wise.

Also, be nice! A number of things can go wrong with an eBay transaction, and assuming that your seller is an a$$ (and calling them such via email) could hinder your case. Besides, many sellers are keen on keeping negative feedback from downgrading their reputation, so they’ll often offer a refund if an item fails to match the auction description, turns out to be flawed, or is proven counterfeit.

I sent three messages to my Levi’s seller. Each went without a reply. Bummer.

Step Two: File a report with PayPal or eBay.

I get a little grumpy when it comes to paying for eBay purchases — it seems that PayPal, a wholly-owned subsidiary of eBay, is the preferred payment method of sellers. And with the stiff rules for international payments I’m often stuck using PayPal on eBay.

PayPal users defrauded of funds can report grievances through the PayPal Buyer Protection Program. For all other payment methods, head on over to the eBay Buyer Protection Program to lodge your complaint. I’ve had very mixed results using both programs, mostly ’cause the rules are strict. But these rules are key:

  1. You must first attempt to resolve the problem with the seller through eBay’s messaging system.
  2. Only eligible purchases are protected — items like cars and real estate are not covered under either program.
  3. You must open a case no later than 45 calendar days from the date of your payment.

The final point is the kicker — wait longer than 45 days to file a complaint and you won’t recover a cent. Since my jeans auction was 47 days old, I didn’t qualify for buyer protection under either program.

Step Three: Call your credit card company.

Savvy eBay shoppers know that paying with a credit card may offer the best buyer protection on the planet. So if you paid for your eBay purchase with plastic, contact your credit card issuer as soon as possible to report the fraud. Depending on your cardholder agreement, you may have up to 30 days from the statement date to recover your funds.

Tip: Using a credit card to fund a PayPal purchase may offer the best buyer protection possible. If you’re unable to exercise your chargeback rights directly with your credit issuer, go ahead and escalate your dispute by filing a claim under the PayPal Protection Program. You can’t pursue both concurrently or double dip, so pick your best option first — it only takes one program to recover your defrauded funds.

Step Four: Contact the Feds.

When you’ve passed the 45 day buyer protection limit and your credit card issuer sticks you with the purchase, eBay customer service will send you to your federal fraud agency to file a formal complaint. Fun stuff, right?

    Americans: Depending on your location within the States, eBay may send you to the Internet Crime Complaint Center (IC3). The IC3 works in partnership with the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).
  • Canadians: Regardless of your province, eBay routinely refers Canucks to the Canadian Anti-Fraud Centre (CAFC) to report internet crime. The CAFC is run jointly by the Royal Canadian Mounted Police (RCMP), the Competition Bureau, and the Ontario Provincial Police (OPP).

Yeah, it’s a lot of acronyms to stomach if you’ve lost under $100 on your failed eBay transaction. But if you’ve gone this route I’d love to hear from you!

Step Five: Go ahead, leave negative feedback!

Now’s the time to make your mark and warn fellow eBayers about the dodgy seller by leaving negative feedback. Keep it professional, terse, and to the point though — these comments are publicly displayed on eBay and catty comments may reflect poorly on your own reputation. And before dropping a vicious bomb on a boutique or store, be sure the negative feedback is truly well deserved — negative feedback can hurt the seller’s reputation and harm their online auction business, especially if it’s unwarranted.

So what happened with my jeans?

I may have won the auction but I lost every penny thanks to a scammy highly-rated eBay ‘powerseller’. My loss of around $60 wasn’t catastrophic by any means, but it sure changed the way I charge my eBay purchases. Today I always pay for online purchases with my credit card and never use the balance in my PayPal account — my credit issuer has proven to be more reliable than eBay’s so-called protection programs. And I never buy a pair of jeans online unless I’ve consulted with the AuthenticForum first — these guys can spot a fake pair of denim from just a simple photograph!

Your Thoughts: Have all your eBay purchases been positive? Please do share your stories!

Your two cents:

  1. RubyP May 20th, 2011

    Thanks for this great ‘heads up’. Knowledge is power, especially for consumers.

  2. Elaine Moran May 20th, 2011

    I had an experience like that this last christmas. I “won” a sari from India. It never arrived. I started communication like you, late in the game because of the time delay of mail from India. Turned out that not only was I out the Sari, I was out the cost and the fees. I contacted the seller, many times. It was only after I threatened to turn him in as a fruad that he refunded not only the cost, but the fee’s also. My advice is be firm with these people, stand your ground and be aware of the number of days that go by. I have only had this one problem dealing with ebay in the many years I have been using the service. I am still looking for a maroon sari tho..:) Thanks for all your good advice in living a full, rich life. It is nice to have savings in the bank(my mind, the best bank in the world.) 🙂
    Yours Truly,
    Elaine, a fan from Upstate NY

  3. Kevin May 20th, 2011

    I just returned some DVDs which I believed to be fake. The price was right (slightly lower than Amazon), but the actual discs had typos on them. (The word “last” was spelled with a “k” … I kid you not.)

    I sent a nice note to the seller asking about the provenance of the disks and was informed that she only bought from reputable suppliers. Nevertheless, she offered to refund my full purchase price including shipping.

    I sent the disks back, the seller refunded the money pretty much immediately, and cancelled the transaction.

    Susequently, I purchased the DVDs on Amazon and have found several differences between the authorized set and the set I bought which was obviously a knockoff.

  4. Stephen May 20th, 2011

    I learned that lesson also early in my eBay days, but my mistake cost me $300 for a Toshiba PDA that never arrived. I now will not purchase and eBay item that is outside the US or Canada and will only use Visa gift cards for which I load up with only the amount of the purchase + $5.

    Visa will protect your purchases on these cards just like debit and credit cards and should the number be had by someone of less than honorable intentions, they don’t have access to your entire account.

  5. Tanya May 20th, 2011

    This is terrific information; I appreciate the step by step plan for filing a complaint/trying to resolve the issue.

  6. Reinita May 21st, 2011

    I limit the size or cost of items in case something should go wrong but have successfully made many, many purchases using PayPal on eBay. Keep an eye on passage of time. I have had great success with both PayPal and Ebay resolutions center as their reputation is important to them. I have never returned anything but a couple of items arrived not as described or damaged in transit. When I sent a photo I was credited the same day. I have purchased things from many countries and from many different categories.

  7. Abe May 21st, 2011

    Surprised this is news to people. Credit card chargebacks work like a charm – almost too well. It is actually the seller’s responsibility to prove that the goods reached you ie via a tracked shipment and signature (there are other reasons for filing/legit chargebacks as well). If the seller can’t prove the package was received the buyer has a legit claim and I’ve never been denied a claim as a buyer. The protection is almost too good at the detriment of legit sellers who may not have tracked the shipment and actually does get lost. Should check your timelimits for chargeback claims but for me first I went through contacting the seller to resolve problem > then paypal chargeback (and realized I was beyond the timelimit) > and if that doesn’t work (or you’ve gone past your paypal timelimit) use credit card chargeback.

  8. Elaine May 21st, 2011

    When my mom passed away an eBay seller (Mytwintreasures (Autumn Jojola)) took carloads of my mothers and my items to sell, with her profit being 40%. She had 100% feedback and I heard of her through a friend. Being in a trusting but delicate grieving frame of mind, I thought I could trust her. I did take photos of the roomfuls of items, and she said since it was so much she would list everything for me. I heard her on her cell phone telling a friend it was a “goldmine”. I really needed money and being sad and apparently naive, I thought hearing her say that was a good thing for me. Hah! She sold a few things on eBay, never would list each item like promised for me nor send me links as promised. Before I knew it, she moved away, going from Miss Nice to Miss Witch. eBay wouldn’t help, she started getting negative feedback and no longer sells on eBay (unless she’s there under another name). This was in California, now through Facebook I see she’s in Arizona. BEWARE! She’s married with a young son and twin daughters and used to sell designer label womens clothing along with some miscellaneous.

  9. Stacey May 21st, 2011

    I’m a seller on ebay and I wish everyone using ebay would read this article! Many new buyers go straight to leaving negative feedback without even letting the seller know they didn’t receive it or weren’t happy with their item. Sellers want to make their customers happy so they keep coming back. Leaving negative feedback hurts sellers in two ways, we may lose our “above standard search standing” which means our listings aren’t viewed as often resulting in fewer sales and we may lose our discounts on listing fees which forces us to increase our prices and again incur losses. I wish there was a place for sellers to go to so that USPS would compile statistics on how many packages “fall off the truck”. It’s unreal, I don’t think that many buyers in one area could be scamming sellers but believe me it happens. If you don’t receive your package within two weeks or you aren’t happy with it, email the seller through ebay and in my experience sellers will make it right. Thanks for this article!

  10. Katie May 21st, 2011

    eBay has much better protections for buyers than for sellers. Sellers can’t even leave negative feedback for scam buyers! Trying to sell some of my excess “stuff” on eBay, I had one transaction recently where the buyer didn’t pay for the item. After a couple of weeks I used the resolution centre, and suddenly they paid…and immediately started emailing me “ok I paid please send the item ASAP.” “Where is my item I have paid for it.” etc. I mailed it quickly, and a few weeks later they emailed me “where is my item.”. I checked and Canada Post said it had been successfully delivered several days prior. I told them this and they just kept messaging me “please send me the item.” I opened an investigation with the post office for them. They opened a PayPal dispute. But I won, because I had a tracking number and delivery comfirmation. Nevertheless, they left negative feedback on my profile and I have no way to rebut. The whole ordeal took so much time and energy that I haven’t sold on eBay since. Ugh. A garage sale would be less trouble.

  11. Mike H. May 21st, 2011

    Let me re-emphasize, purchase on Ebay (or on-line) only what you can afford to lose. Half the sellers are flea market purveyors peddling overpriced plastic detris. Electronics may or may not work, glass/ceramics break, used clothes arriving stained, smell or torn, just plain ‘ol crooks. Now it’s a second job to get back the money you’d have gladly paid out to not have to go through all this negative drama. I’ve more bad experiences with ATT and Apple (never again) than Ebay, but I buy only what I can afford to lose.

  12. Melanie S May 22nd, 2011

    I bought a USB cable for my mp3 player which arrived barely working, but the return shipping overseas cost more than the cord was worth. I contacted the seller, who offered to send me a new one free of charge. Stupidly, I believed him and left positive feedback (stupid, stupid!). The replacement cord never arrived and I was SOL.

    Good tip for using credit cards through PayPal. Funny how PayPal likes to encourage you to use a bank account instead.

  13. Cat May 24th, 2011

    I rarely purchase anything from overseas sellers unless they have fabulous feedback. I tend to read through the feedback also to make sure that they haven’t built up positive numbers by selling 10 cent items.

    I make every effort to communicate problems directly with the seller as Most sellers are quite willing to work with you. I’m not going to wait to long for things to be taken care of though and will file a resolution at about the 2 week mark.

    Not sure if many of you are aware of this but Ebay’s Detailed Seller Ratings have a huge impact on seller accounts. Sellers can have good feedback numbers but have poor seller ratings and lose there ability to sell on Ebay if they do not keep those seller ratings up.

  14. Jeff May 24th, 2011

    Thanks for the detailed article on this. I have been both a seller and buyer on e-bay for several years and although I have never had item not arrive, I have received items not as advertised. Like others have said, I do not purchase outside of USA or Canada. I always check the ratings before making a purchase. I generally will not bid if the feedback is below 98%. Personal experience has shown this to be the breaking point between sellers who are customer oriented and those that are not. Thanks again, Fox!

  15. danico55 June 8th, 2011

    I want to give my own input on the PayPal Protection Program experience. First of all, I had to return the item in the original package. Duh! I didnt keep it as I didnt expect to return it. Second, they wanted me to return it with a tracking number. Duh! Duh! The cost of tracking postage was more than half the cost of the item. And now comes the cherry on the sunday. I had to prove that my memory card was counterfeit. Well, eBay told me that the seller’s listing was removered for possible copyright infringement from the original manufacturer, Kingston. Except eBay’s emails about this was my only proof that the mem card was not as described and then, duh!, Paypal Protection Program didnt accept those emails as proof of counterfeit. After all, eBay is the one that pulled the listing of a fraudulent seller. So I got victimized once by a fraudulent seller and victimized twice by a phoney Buyer Protection Program. That left me with a real bad sour taste in my mouth about eBay and PayPal and the way we are supposedly protected. The seller must laughing out loud, he got my money, he got his mem card back and he is the winner that takes it all.

  16. mrh829 June 9th, 2011

    Be careful with credit card chargebacks on eBay transactions.

    I don’t think this should be legal at all, but eBay’s rules basically state that if you do a chargeback on your own instead of allowing eBay/PayPal to do their own investigation and reach their own decision, they’ll threaten to cancel your eBay account.

  17. Maxx June 18th, 2011

    I am reasonably confident that, when I buy through Ebay, and I use their Bank (called “PayPal”) that I will either get the goods, or I’ll get my money back. Oh, I’ve been burned a couple of times with ‘iffy’ merchandise masquerading as ‘pristine’, but in both cases, the buyer had since been suspended. I always weigh the sellers feedback with the value of the purchase. If it’s a store, you can almost always call them. If it’s a newbie, make sure you use PayPal.

  18. Katie June 22nd, 2011

    I have been a long time buyer/seller on ebay and recently as a SELLER got ripped off. I sold a pair of shoes, but the buyer was in Thailand. They requested the cheapest shipping possible, which at the time, I thought was a reasonable request (I would probably do the same). I sent the item via Ground through Canada Post online and was given a “tracking” number. After weeks of the customer not “receiving” the item, he filed a paypal claim and they sided with him even though I had a tracking number, which actually turned out to be an untrackable item number. I was out the money and the shoes. I know the item would eventually show up and the guy in thailand would have gotten it for free, but paypal did not care at all!

  19. Brad October 4th, 2011

    I used to have much luck with Ebay however since the down turn of the economy, I’ve been scammed a couple of times by knock off’s and no delivery all from international suppliers. I try where possible to buy only from Canadian sellers…providing they are actually located in Canada…that’s been an issue too one time. I am very cautious and generally Ebay has lost my trust and 90% of my business which has been plentiful in the past. It’s like do I lose 100.00 or spend 100.00 more and actually get the merchandise.

  20. Bailey October 4th, 2011

    I am very skeptical about certain sites and although I bought on line, haven’t used ebay until recently. It’s such a great, easy to navigate site, but can be totally addicting. I’ve only purchased two items – one arrived, pretty (a scarf) – thought it would be thicker, but that’s o.k. Also waiting for a sweater coat – both were from Canada (I hate paying duty!). I was told before I joined to ask LOTS of questions, which I do. Communication w/both sellers and shipping was done prac. immediately w/paypal. Ofcourse, I’m still skeptical – esp. when many buyers state they live in Canada but in fact their products are shipped from places like Hong Kong. Also, why on ebay Canada are we having to pay in U.S. Dollars?

  21. Alyssa November 25th, 2011

    I got scammed back in 2004 when I was trying to buy The Notebook on DVD. Only lost $10. But I still wish I had that $10 back =/ Lesson learned!

  22. Brandi March 23rd, 2012

    I got scammed recently and ebay was a big pain. I bought a bikini for $40 that was claimed to be brand new, not used, or worn. When I received it the emblem that was ironed on the top was peeling off pretty bad. I told that to the seller who said they ran out of the same designed top but would send one in better condition of a different design. As I waited for the top I wore the bottoms because I figured the top would have been sent in good condition as she stated and in the same size as the one ordered in the first place. Oh boy was I wrong! I received a larger top and the emblems were peeling 10x worse than the first. So I wrote her back, she said she explained that it would be a different top, which I agreed too, but not a different size. After that she refused to do anything so I opened a case through ebay. She replied that she wanted the items back if she was to give me the refund, so ebay was going to pay for me to send it back. She claimed she didnt accept returns on those type of items, which I understand why, but I guess she was going to make an acception for mine. I then called ebay to ask what to do since I wore the bottoms. They said to return it anyway?!!! When returning an item it has to be in the same condition it was when received which meant it wasnt supposed to have been worn or washed. The emblems on it would definitely give it away if they were washed, they would wrinkle. So I said returning it isnt an option since they are worn(I find it disgusting they would want bottoms that have touched a private area to be returned anyways.) They said to make a deal with the seller outside of ebay claims. I contacted her and asked if I could return the 2 unworn and damaged tops back to her for the refund because I wore the bottoms. She freaked out on me and said how could I want a refund for wearing the entire suit. I replied back that it was only the bottoms I wore and if she would have sent the correct size top in brand new condition in the first place that we wouldnt have this issue. I then said I couldnt wear either of the tops with the ugly emblems and one that doesnt even fit. I told her if she really wanted the bottoms back already worn she could. Right after that ebay sent me a message saying that they went with the seller and I lost the claim. My boyfriend payed through paypal with his credit card and has now filed a dispute against the charge since ebay didnt care to do anything. I have had a few minor problems buying a things but the seller fixes it…the first time. I have only had one other issue go to claims which was a few years ago that I won but it was a much less expensive item. Overall I would recommend using a credit card if possible, I was lucky to use his or I would be out of the $40 I spent for a crappy damaged item. I would have accepted a partial refund but she wouldnt do a partial and didnt want to give any money back. Needless to say she received negative feedback that she really deserved.

  23. Kimberly October 26th, 2012

    Well my outcome was a MIRACLE now going back. Re:::: the FAMOUS UGG BOOTS.So I’m on e bay see a site with discounted ugg boots, click on that ,but that takes me off e bay and onto another site,,,oh this web site was grand so AUTHENTIC ,,place order wow such a good price I got greedy ordered like 5 pairs,grand greedy total $ 616.00.Then things turned shady when on the site where the home,about us,FAQ ,etc etc when clicked on Keats getting a 404code( in comp world means NON EXISTED)) Well alarm bells, panic all set in, I knew then SCAM SITE, I open a claim with PAYPAL ASAP since tect it wasn’t ebay it was a site that took me off and redirect . Well I waited did some more investigating of the site like how every time I went there URL name changed RED FLAG. Then I was like crap I’m calling PAYPAL I got ahold of a wonderful lady and I explained my side, in meantime they had contacted seller asking for tracking info to no avail I had tried the tracking number and it kept kicking me out with a unknown number,as I’m on the phone with her she gave me a credit right there on the spot back into my BANK ACCOUNT. Yep the transaction went thru bank account . So I’m one of the lucky ones got my$$$$$$$ back. Now I start getting random emails from mr. Wong foo CHOO nasty lil man, once calling me GARBAGE, once calling me a CUTPURSE ( looked it up means ,pickpocket ,thief,etc…REALLY,your selling COUNTERFEIT boots. Finally a package comes yep boots ok but defiantly fake.I email Mr.FooManChoo in china by the way and tell him I got fake boots in,he reply. You send boots back, I say gladly if you send to me SHIPPING COST IN U.S. DOLLARS ….Well Nast emails flew around the world and I finally had enough and told him that sorry you are NOT getting fake boots back and that I have donated them to a woman’s shelter here in the U.S.A. ( they where good fakes and wearable) So I got my $ 616.00 back, donated the boots. But have since had to change my bank account,cancel my C.C, and cancel my PAYPAL account,cancel my ebay account and my lesson is if I want something that bad get my lazy a$$ out of the house and go to the mall and buy it.

  24. Richard December 19th, 2012

    I just recently bought a crossbow from a well establish seller with great feedback. 100%. WELL I WAITED TWO WEEKS AND SAW THAT THERE WAS NO PACKAGE or tracking number so i contacted the seller and he said he sent it to give it time. well i know better about these things so i filed a problem in the resolution center and a case was made. now here is the tricky part. if you read it well it states to try to contact the seller and resolve the case. well he contacted me and stated if i drop the case he would get the bow out to me before 19th to my home just in time for Christmas. Me going against my better judgment decided to do this and drop the case not knowing ebay will not fix the problem if you are scam. this is a catch 22 here and they know it and a way they dont have to pay you back. but they dont tell you this. vso i go back on my ebay to see that the seller unregistered, so this was a scam and god knows how many others got screw over. ive been selling for over 10 years and buying as well on this account. now im out of $70.00. when i contacted Ebay they said there was nothing they can do. i am like you own ebay you own paypal tell me how you cant override you’re banking department to take money out of his account back to mine.

    They wont do this because they know its a scam and feel not obligated to the buyer if they close a case. it simple you get screw over and they dont care if you close your account because ebay has go so big for its pants that they allow scamers to come in a rip million off people. i smell Nigerian scam here

  25. Susie January 15th, 2013

    Hi all im from australia, i recently bought on the 28/12/2012 a 64″ Samsung 3d smart tv off ebay to a total cost of $782. Once the auction had ended I was sent a message via ebay with bank account details to which payment was to be made. That same day i went to my bank and done a telegrapgic tranfer.

    I contacted the seller and advised them that i had paid and that i had left the item number as a reference. They responed with a message ” as so as we are able to comfirm payment you item will be shipped” i waited and nothing so i contacted the seller in regards to shipment, there reply was ” still unable to confirm payment please send copy of your reciept” so i then sent then the copy, waited and still nothing this went on for 3 weeks, i opened a case up on the seller, i phoned ebay, and then i came across the ebay community forum in which this is where i leant that i had been scammed. Ebay Adviced me that i had to contact my local police and open a fraudulent case with them also. Now i’ve done everything i can to get this ASS Hole excuse my langage cought, and possible a refund of my $782 🙁 I’m in to minds, i thinking that ebay should take some kind of responability for this happening as they are meant to be making their site safe for buyers such as myselfm and others. Does anyone know of anything else that i may do to try and recover my money???????

  26. Neal March 7th, 2013

    I had a very similar thing happen to me. I purchased an expensive item from a seller in India. He included free shipping (slowest way) and said in advance that it might take 25 business days to get to me. Right up against the Ebay 45 day deadline to file a complaint. After 25 business days I emailed him and he said that “the post office returned it to have the batteries removed. Then it was “delayed in customs” When I finally got it, it wasn’t what was pictured at all and was broken. When went back to look he was using a picture of a very nice similar item for all his auctions of that type product. Exact same minor scratches in exactly the same place.

    By this time it was too late to leave negative feedback. This taught me that anyone on Ebay with 100% positive feedback is either completely trust worthy or a skilled crook that knows how to game the system. Ebay was no help at all and he is still running similar listings today…

  27. Cynthia September 28th, 2013

    I just threw 350 away on an eBay item. The Dyson DC40 vacuum. The eBay seller designerdeals4less advertised as new. In big letters REFUNDS, small letters no returns.
    I called Dyson to register the warranty, the serial # s don’t work. eBay said not to worry they will take care of the matter and I can return the product. Bought a second Dyson from amazon with warranty. A few days passed and the seller was granted the rights. She had nothing in her advertisement stating there is a warranty from Dyson. She also had in small print no returns.
    I tried to warn the next buyer that there is no warranty when buying the Dyson, but eBay removed the feedback.
    eBay expects us to be lawyers in the wording of the ads.
    I had fun buying in the past, after this I closed my eBay account, it is not worth it.

  28. Joyce February 1st, 2014

    I’m a seller and the same thing happened to me. I had a customer wait more than 45 days then want to return the item. Since I want to keep customers happy I agreed. But now I can’t get any of my ebay fees refunded because it’s been over 45 days although I agreed to refund the buyers money and pay for return shipping.

  29. Donna February 21st, 2014

    I purchased an item on eBay and a week later, after the seller lied twice about shipping it, I contacted the seller and cancelled the order; unbeknownst to me
    they sent it later that day. After I cancelled the order I called eBay and opened a dispute. The customer service rep told me to not accept the package should the
    seller ship it. When I received notice of a tracking number I posted a note above my mail slot asking the post person to return the package with that tracking number. When USPS had information on their site that the package was being returned I called ebay again . This time I was told that because I refused the package I llost my dispute . PayPal says they can’t help because eBay has already denied my claim. So now the seller gets to keep the money and has the $100 part back. After reading the posts above I’m calling my credit card company.

  30. Angel April 5th, 2014

    I bought a jacket on ebay. Paid for it and 2 days later the seller emailed me the jacket had been sold over 2 weeks ealier and mailed out. Sorry but she didn’t know why ebay didn’t remove it off the site. She told me to call ebay to receive my money back. Ebay emailed her directions how to cancel the transaction since it’s her responsibility but I still get nothing. so 2 weeks later no money, never the chance of a jacket obviously since it was already sold (told to me by the seller) and now the seller is saying I did get it and she hopes I enjoy it. I am so frustrated. Can ebay not look back and see who the jacket was sold to 2 weeks prior to me buying it. What do i do?

  31. Roman April 19th, 2014

    Sure, you can leave negative feedback, like I did. But you’ll be expelled from eBay, like I did, for whatever stupid reason they’ll arrange. This way they protect the seller (who finances them, not you) and your negatives will be blanked (but not the positives).

  32. Doris October 16th, 2014

    Nowhere do I see a complaint regarding what just happened to me so I will expound further. I won an auction on Ebay this past Sunday, Oct.12, 2014. I always pay through PayPal (my Visa) and pay almost immediately. The items , there were three charms in this one listing, cost $129.39. I paid for them immediately after close of auction.
    I noticed on the Pay Pal site next to my purchase the sale was “Pending”. Never seen that before so I contacted the seller who replied back the next day . She said her email account is wrongly linked to her PayPal and would or could not take payment. I told her the payment was on my Visa card —I had called them to make sure of this so how is it you can’t be paid. Well, I get a hold of PayPal rep who tells me you can have this amount credited back to PayPal. This was done.
    On Oct.14th I pay the seller again—another issues with the payment not being accepted. I send an email and wait yet another day to hear back . I tell her I have made attempts to pay and she still recites problem with her link , Ebay mobile. I ask her to fix this (even called Paypal to ask them is this not the seller’s problem to fix and they say “yes, it is”. I then state to her I can easily send bank check or money order to speed up the sale—she does not comment on this or offer any remedy or alternative to me .
    Now, I am getting very frustrated and angry—I leave another email and say, I paid you again, why is this not going through? I am going out of town and would like to know when you are shipping merchandise to me? She responds and says ” Ebay just does not like me—I don’t know why this is happening to me?”. I fire back an email to her and say–what are your trying to pull here? She then asks me why don’t we forget about the auction altogether? What? You want me to give up the items I won fairly as high bidder? The story gets better.
    One of the charms in this collection is featured by another seller at a significantly higher price that what I won the lot for—I know she knows this because at the end of any auction, whether you win or lose it, there is a feature at the end that says “More chances to win” and posts pictures of similar items of sellers. That exact charm is listed , first photo, so she is now trying to back out of the sale. She gets very ugly with me in her next email and says I am listing the item again and if you bid on it, I will cancel your bid! Not only fraudulent by not completing the sale but vindictive as well!!
    I shot back another email to her and said I would be leaving a bad feedback and filing disputes with Ebay and PayPal which I did this morning. She has broken cardinal rules of selling—who in the world would cancel the transaction on something they legitimately won? Then, to threaten me and warn me not to bid , saying I was rude and nasty? You are friggin kidding , right.
    In any case, I do realize I can’t have either Ebay or PayPal make her send the item but if it does go up for bid again at a higher price, which it will I am positive, it will be my next complaint against her as I will have proof . Or, she could have been contacted by yet another seller who may have told her she sold the item too low—not my problem. If you have seller remorse, take your lumps and act ethically.

  33. camille October 17th, 2014

    Hello,

    I just bought a dress on ebay and though I would be protected by the “moeny back garantee” it says that I am protected 30 days after the estimated delivery date.
    I ken from the start that the delivery would take over 45 days but wasn’t worried because I though I was still covered 30 days after but it appear I also should send a claim in the 45 days after my purchase, how would that be possible?
    Now I cannot file a complain and I dont know what to do. It is basically impossible to contact ebay even though i read I was covered 30 days after delivery date.
    if you have any idea for me. please let me know. Thanks!

  34. father of buyer December 13th, 2014

    I had my youngest daughter scammed by a top-rated seller on eBay.
    Of course he did all the right (scammer) things – delaying the whole process from the very start so that it became too late to use the ‘guaranteed high level of buyer security’ (LOL) that eBay provides for the very fast ones only. What does eBay state as the explanation for only allowing complaints within just a few days?
    Some important lessons learned here !!!
    eBay support is crap! ONLY PAY WITH CREDIT CARD !
    If Scammed by any one of those scammers (a lot) that are supported by eBay then just go directly to the Credit Card company and request refund for the scam.
    And, do not forget to slam a bottom low rating on any seller that tries to halt you past the date where you will not be able to rate this top-rated scammer any more.

  35. Bianca January 9th, 2015

    I purchased a macbook air for 600 dollars off ebay recently. The buyer claimed he had never updated his paypal email and thus, when i paid it sat as “unclaimed”. He then sent me a fund request via paypal from his “updated paypal email” and i paid him through that. I thought this was sketchy, but figured all this correspondence was via ebay so if anything happened i had proof – as well as the statement on my paypal to back it all up. So i paid him, and waited…. waited… never got a tracking number and item wasnt marked as shipping. Thus, i messaged him and asked for a tracking number and what the delay was. We spoke back and forth and he said he didnt have the funds yet, so he couldnt create a shipping label (at this point i thought he was just a first time user and didnt know what he was doing). So i directed him on how to take the next step. I then recieved a tracking number and the item was shipped. I recieved it yesterday..in a mangled box.. when i opened the box it was a COMCAST cable box wrapped in newspaper. I opened a claim with ebay and fingers crossed i will get my money back. I have sent the seller MULTIPLE messages through ebay and they have been unresponsive. Safe to say – i was scammed.

  36. Checker November 20th, 2015

    I am just beginning a complaint and talking to the selling in Hong Kong. I received a replica U8 smart watch replica. It was advertised as genuine and is missing many features as the genuine. I did many messages back and forth with no luck. Then I found a place to request refund. I showed all pics and wrote my issue. The seller came back with 60% of cost back and keep product to use in future and save high cost of returning item. I will ask eBay what to do. I should not have to pay for return and want 100% back seller pay for return. If I go there way they still make $8 from me. I know big deal. I think it is and that is the scam. Beware of hi-etech in Hong Kong buying. I will probably go for the 60% with reading above issue before nothing. I will however proceed to have this investigated in Canada. I will beware of any electronics from Hong Kong and others. EBay is losing my support soon if they cannot control these many issues. I was nice to come across this site with some info for me to follow up with. Thanks!!

  37. tomlinsong February 1st, 2016

    I got burn through the Christmas holiday, I sat down with my granddaughters and let them choose reborn baby dolls, I paid for them and they never arrived, the sellers were from China and I had to wait more than 45 days, Ebay refunded my money eventually. Ordered from another seller paid more I filtered location and delivery, I paid for the items and the next day I was contacted by the seller wanting my location Checked sender data it was outside of the US, seller sent another message extending delivery by 20 days. I cancelled got my cash back a week later. ordered another and paid even more item arrived in amazon box It was a bait and switch scam 3 strikes they are out I will never use them again. Disappointment risk to great!!

  38. Dongwoo February 28th, 2016

    Funny, I just got scammed on an item that I sold on eBay. I already filed a claim on IC3 day-1.

  39. Mike Rivera June 6th, 2016

    I bought an item(rear differential) and before installing it I cleaned it and removed rust. Then just before I installed I removed cover on item to check gears and found it was damaged. I returned seller item but never received refund from eBay or PayPal or seller bease i didnt reply ebay wI thin their tI’m limit. I lost over $1000!

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