Wow. There are actual people at the other end of the CRTC email addresses! So yesterday, I wrote about how Telus just added a $2.95 long distance access fee to those customers without Telus long distance plans. Here’s what the CRTC says:
Thank you for contacting the CRTC concerning the new long distance administration fee recently implemented by TELUS.
I would like to advise you that the new fee is related to long distance services which the CRTC does not regulate. However, in response to concerns raised similar in nature to yours, the CRTC is in the process of reviewing the issue.
In the meantime, we suggest that you contact TELUS directly to voice your concerns. If you are not satisfied with TELUS’ response, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS) since TELUS is a member of the CCTS. The CCTS is an independent agency with a mandate to receive, to facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services.
All complaints to the CCTS must be filed in writing:
– by postal mail: P.O. Box 81088, Ottawa, Ontario K1P 1B1
– by fax: 1-877-782-2924
– by completing the online complaint process: http://www.ccts-cprst.ca/en/Wiki.jsp?page=ComplaintForm1of3
On behalf of the CRTC, thank you for sharing your concerns with our office.
CRTC Client Services
1-877-249-2782 toll free/sans frais
Canadian Radio-television and Telecommunications Commission / Ottawa, Ontario K1A 0N2
Conseil de la radiodiffusion et des télécommunications canadiennes / Ottawa, Ontario K1A 0N2
Government of Canada/Gouvernement du Canada
Wow. I guess the CRTC can’t do much now to help me out. It is nice to know that the CRTC knows about the issue though!
Looks like my next step is to fill out an online complaint!