Switching to UFile 2007

I fired QuickTax today. When a company, or bank, or software package annoys me strongly enough, I dismiss them and never look back. Intuit’s QuickTax has been on my dismissal list for a few years now. I’ve been a QuickTax customer since 1997, but this year’s release prompted me to switch to UFile. Here’s why Intuit got the axe:

  1. Price: Is it just me or has the price of QuickTax Standard increased substantially over the last three years? QuickTax Standard sells for $39.99 while UFile Standard is only $19.99 (I purchased from Future Shop).
  2. Decreased Returns: Intuit has decreased the number of returns over the years. This year a household can only file two returns. UFile Standard (for Windows) supports four eight returns while UFile Plus (for Windows) supports 16 returns.
  3. Abysmal Customer Support: Don’t try to email Intuit with software issues…just don’t try.
  4. Advertisement Up Sells: It really bugged the heck outta me how QuickTax would try to up sell my software license once I started doing my taxes. For example, if I entered investment or business income, QuickTax would suggest (through pop-up ads) I purchase the Business Edition. Getting up sold while doing my taxes is the WRONG way to make a sale. Taxes are stressful enough without having your software try to sell you something.

So off I go to do my taxes. There’s no time like the present.

Update: Apparently UFile Standard for Windows (the version I bought) does eight returns on one license, and not four as I had reported. Here’s UFile’s FAQ. Additionally, UFile.ca (the online version) is available free of charge to those with annual income of $20,000 or less. More reason to switch especially if you’re a student!

fox

Your two cents:

  1. Karen January 9th, 2008

    Correction, UFile does 8 or 16 returns.

  2. fox January 9th, 2008

    Thanks Karen I corrected the entry! I must have been blinded by the sheer numbers of UFile’s returns!

  3. taxbumpkin January 28th, 2008

    I have to admit, my experience with Ufile support has left me nicely surprised. I ran my 2006 return and came up with a slight (<20$) refund. I didn’t bother filing and only filed for my wife and my mother. Rev Can asked me last week to file for 2006.

    Since running my original return in UFile, my hard drive deep sixed and I now have a new machine (although I have the original .u06 UFile tax return). I have the orginal UFile disk but lost the activation key on the disk sleeve, so Icouldn’t reactivate the software.

    I wrote to UFile to see if I could activate the software and surprise! Immediate response the next day and not the usual “you are toast, tough luck” response. Some sensible questions to verify I actually bought the software and boom, here is your activation key.

    I retrieved my return and sent it off to the feds.

    How nice to see personal service and a real human at the other end of the email link.

    Now if I could get this sort of service from some corporate clients….

  4. Glenn March 8th, 2010

    I’m switching back to quicktax. I got audited by the government and found I owe them money. I went over my return over the phone with them and found that while I had entered all of the forms, ufile couldn’t add them up. My taxable income was off and therefore my taxes owing. I them sent a note to ufile and other than the automatic we’ll get back to you, I haven’t heard a thing. I guess that would be customer service.

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